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FAQ

Question
General/Troubleshouting

What can I do on GLOTTER?

Create personalized world maps and add placemarks which include information (description, images and videos). Share interesting places, create maps with useful gadgets or tell about great experiences - You can give your fancy full scope. You can also embed your maps into external websites.
Furthermore you can even easily embed videos (e.g. YouTube or Vimeo).

I like the concept of GLOTTER. How can I support the platform?

If you like the website you can support GLOTTER by posting new (high quality) entries. You can also tell your friends about the website.
We're always looking forward to new feature requests. If you have new proposals how we could improve our service, feel free to Contact us or give us Feedback.

I found a Bug! Where can I report it?

Please report any bugs (also inform us about your browser/OS version and send us a detailed error description) under Contact. Thanks in advance for your help!
Old browsers are not supported any more and we strongly recommend switching to the latest version of your favorite browser for reasons of Security and User experience.

I can't open a page and/or receive an error message.

GLOTTER uses HTML5 technology and your browser needs to support JavaScript which can be activated in your browser settings/Internet-options.
Maybe we're updating parts of the website right now. Please try to reload the page in a few minutes by pressing Ctrl+F5 (Windows) or cmd+R (Mac).
If you still experience problems, let us know.

How can I zoom into the map?

Zooming is possible by using the navigation keys, by double-clicking in the map or by using the Scroll wheel (in Fullscreen-Mode). On mobile devices you can use touch gestures.

How can I move the map?

Simply move the pointer while you press the mouse key (on screens), use your finger (on touch screens) or click on the navigation keys.

I want to view maps in Google Earth 3D mode!

The Google Earth Browser Plugin is not available anymoe. You can download the KML data of a map and open it in the Desktop version of Google Earth.

How does Geolocation Tracking work? Do I have to worry about my privacy?

When you activate and approve "Geolocation" the locationbased data of your IP-address and possibly nearby wireless access points or data from the GPS receiver of your mobile device will be used to get an estimate of your location. Accuracy varies greatly from location to location. An important note: Your data will not be stored or transfered to others without your permission.
The purpose of this tool is better usability. You can detect your current position (for a new placemark) with a single click.
More info can be found under W3C Geolocation API.

I'm clicking on the Target icon but the Geolocation is not working. What's wrong?

There could be many reasons why it doesn't work as expected.
First of all the W3C Geolocation API needs to be supported by your browser. This feature is a Web Standard and has been integrated by all major Software vendors into the current browser versions.
Furthermore it needs to be enabled in your browser or OS settings. Please refer to the respective Software Support pages for help.
Please note that the detection of your location needs to be permitted for every website on first start.

The Geocoder shows a wrong clocktime and timezone!

When opening the page the Coordinated Universal Time (UTC) is shown. If the checkbox next to the clock symbol is not activated, search for a location and then click on the icon to retrieve the clocktime for the current position. If the time is still wrong, please inform us under Contact (Don't forget to include the location name so that we are able to reproduce the issue).
Please note that the time lookup service only works on land masses or on on geocoded places.

The Preview images are broken and show a strange image instead!

GLOTTER uses the Google Static Maps API, to generate Preview images. Use of Google Static Maps is subject to a query limit per viewer per day. After the limit has been reached, the following image will be displayed indicating that the quota has been exceeded:
Google Static Maps - quota exceeded
After 24 hours the Preview images should be displayed correctly again. Thanks for your understanding!

I think that an entry violates the legal terms!

Please send us a message with a short comment and the weblink via Contact. Or simply click on the Report-button which can be found below each map, to contact us.

I need to report a Copyright infringement!

Copyright which grants the creator of an original work exclusive rights for its use and distribution is very important.

GLOTTER provides the possibility to link and embed external image and video sources in entries and placemarks. The terms of use, which are effective for all users, do not permit any sort of Copyright violations and we usually decide case by case, how we deal with potential violations. If you noticed an infringement of our Terms or of the Copyright please inform us by using the Contact form or by clicking on the "Report this" button and let us know which entry is affected and what exactly is breaking the Copyright law in your opinion. Thanks for your help!
My Account

Do I need to register an account?

If you want to create a new map you have to sign up a User account. Information and Services on this website are publicly available.

What characters can I use for my Username?

Your Username may only contain alphanumeric characters (A-Z, a-z, 0-9, no space)!

I can't solve the CAPTCHA!

reCAPTCHA is tool that helps preventing Spam. Just enter the two words you see in the box. If you can't solve a Captcha, you can generate a new one by clicking on the Reload icon. Alternatively you can generate the Audio captcha.

I just registered but can't sign in!

1. Did you receive a Welcome Email with an Activation link? Did you confirm your profile by clicking on the link?
2. Please double-check if you try to sign in with the Email address you registered or enter your Username instead.
3. Your browser must accept cookies in order to sign in. Please activate cookies and try it again.

If you still have problems, Contact us.

I haven't received the Activation Email!

Did you register with a correct Email address? Maybe the Email got stuck in your Spam-folder! Wait some minutes and check your Emails again! If you have any questions to this process, feel free to contact us under Contact.

I forgot my password...

No problem! Just enter your Email address here www.glotter.com/reset. You will receive an automated password immediately! Afterwards you can sign in and change the password in your User profile.

Ich have changed my Email address in my User profile but can't sign in with the new one.

Your new Email address needs to be confirmed before it gets activated. Just click on the activation link you should have received via Email. If you didn't receive the Activation Email, check the new Email address in your profile again.

How can I connect my GLOTTER Userprofile to my Google+ Account?

1. Sign in and access the following page: www.glotter.com/myprofile
2. Enter the weblink of your Google+ account in the field "Google+ URL" (e.g. https://plus.google.com/123456789123456789123)
3. Save the settings
4. Now you need to confirm your GLOTTER profile in Google+ by opening the following website https://plus.google.com/me/about/edit/co and entering the weblink to your GLOTTER profile under "Add custom link" (e.g. http://www.glotter.com/[Username])
5. Save the settings and you're done. Finally you can test if structured data are working by generating a preview of your GLOTTER profile or a public entry by entering the URL here http://www.google.de/webmasters/tools/richsnippets.

I want to delete my User profile!

It's a pity that you want to leave GLOTTER. We need to point out that all your data (Userdata, entries, comments, friendslist, etc.) will be deleted permanently. If you still want to cancel your membership you have to sign in to "Edit your User profile", scroll down and confirm the "Delete" procedure.

Please inform us why you decided to delete your account so that we can improve our service under Feedback.
My Entries

Is it possible to create personal maps that are hidden for others?

You can create personal maps by selecting "Private" when creating your entry. Private entries only can be accessed by the original creator and will not be shown in the Search or on User profiles. Please note that for Caching reasons all placemarks are stored in an XML file which can be accessed publicly if the link is known. This is required to deliver cached markers and to comply with the Google Maps terms of use.

I want to embed a map in my personal Website/Blog!

If it's apparent that the map was created using GLOTTER (e.g. backlink to the original entry) you can also embed maps in external websites. Just click on the link "Embed in website" which can be found on every public entry and paste the HTML-code into your website-content. Of ycourse you can also customize the size of the map.

Google Maps "Getting Started" video

Why is embedding disabled for some maps?

"Private" entries can't be embedded in external websites.

Where can I find my maps?

All your maps are listed in your personal User profile. Private entries are hidden unless you are signed in.

Can I set the initial viewstate (coordinates, zoomlevel) of a map?

By default the map gets adjusted to the bounds of the placemarks. To manually set the viewstate you have to add two parameters - coordinates (latlng) and zoomlevel (zoom) - to the URL.

e.g. Zoom in to "Washington D.C" in the entry "World cities and flags":
http://www.glotter.com/entry-2?latlng=38.89,-77.03&zoom=11

Can I set the initial viewmode (Satellite, Roadmap, etc.) of a map?

To manually adjust the imagery you have to add the parameter "maptype" to the URL and set the viewmode (Roadmap, Satellite, Hybrid, Terrain).

e.g. Satellite View
http://www.glotter.com/entry-2?maptype=satellite

Is it possible to work with other users on an entry?

You can collaborate with other users and allow them to add placemarks by selecting the category "Collab" in the Edit mode. Please note that the collaboration is only possible with users who have been confirmed as "friends".
Open the Edit mode of your entry, copy the Link from the address bar and share it with your friends. If a registered user sees the following icon it's possible for her/him to add placemarks!

Of course the original user, who created the entry, has full control over the content and can delete inappropriate placemarks if necessary!

Is it possible to create a copy of an entry?

Your own entries or entries that have been published with a "Creative Commons" licence can be copied and adapted. Follow these steps to create a copy of an entry:
1. Sign in
2. Open the entry
3. Click on the button


Finally the new entry can be modified in the Edit mode!

My newly created placemarks don't show up!

All placemarks in Google Maps are cached to increase load times. Wait a few minutes and refresh the browser window.
You can always preview your changes by clicking on the Button "Reload".
Create a Map

How can I categorize my entries? What are Tags?

Use tags by adding keywords to the according input field when creating your entry. The purpose of "Tags" is to describe your entry in some words - relevant tags combine similar entries and can display them in a Tagcloud.

e.g. Tags that describe a world travel (separated by space or comma):
worldtravel summer 2007 photos

How can I edit/delete my entries?

Open the entry and click on the Edit button. Or sign in to your personal User profile, search for the entry and click on the Edit icon . If you want to edit an existing placemark you need to select the small button with the Hand icon in the top-left corner of your map. Afterwards you can select a placemark on the map and apply your changes.

How can I edit/delete markers?

Open the Edit mode of your entry and click on a Marker to perform changes or delete the placemark.

How many markers can be added to a map?

You can add a maximum of 200 placemarks per entry.

The Bulk-Importer is great. How does it work?

The Bulk Importer let's you easily import up to 50 placemarks per Upload process via an "Excel" like table.
1. Create a new entry (or open an existing one in Edit-Mode)
2. Click on the button "Import"
3. Fill out the table with the relevant data. Alternatively you can download the following Spreadsheet https://docs.google.com/spreadsheets/d/1LIkePgZOihN51JmyQUv5I-xRceG39p_IM128rLtq-AY/export?format=xlsx, enter your data and copy the table from this sheet afterwards.

Required data need to be specified. Incorrect data will be ignored during the Upload process. Please be careful and check your data beforehand and be aware that all in all max. 200 placemarks can be added to a map.

What's the best way to Geocode multiple locations for the Bulk-Importer?

There are free tools which let you Batch Geocode multiple addresses.

How can I define a different Marker icon in the Bulk-Importer?

By default the following Icon 📌 is used. If you want to specify a different Icon, you need to enter the Emoji icon in the column "Icon".

What can I do with the Logbook feature?

If you activate "Logbook" under Edit > "More options", all information from your placemarks (title, date, coordinates, description, etc.) are listed below your map.
You can keep a Travel diary or create a Geo Blog and download the calendar data in the iCAL file format which can be imported into your calendar application (e.g. Microsoft Outlook, Lotus Notes, Apple Calendar, Google Calendar, Facebook, etc.). The date and the exact local time can be set for each placemark individually.
Furthermore you can take a tour ("Auto-Playback") of your placemarks in Google Earth mode.

What timezone is used in the Logbook calendar which I can download?

By default the timezone of the Web Server is used. But if you change the date or the time of a placemark manually the correct timezone will be calculated for this location.
After downloading the *.ICS (iCAL) file in your Logbook the time will be adjusted automatically in your Calendar application. This may help you coordinate worldwide appointments.

I want to connect all of my markers with a line! What do I have to do?

1. Open the panel "More options" in the Edit mode
2. Choose a line color

3. "First come - first served principle" ... A polyline is generated between two placemarks depending on their individuell timestamps. The timestamp (date and time) of any placemark can be edited manually in the Marker Edit mode (e.g. 2000-12-31 12:00:00).

What's Creative Commons?

If the creator has applied the Creative Commons Attribution license (reuse allowed) to an entry, other users are free to create a copy and adapt it to their needs!